Genesys operates in accordance with a fully documented Quality Assurance plan, which has been tailored to optimise efficiency whilst ensuring consistently high levels of quality. Highlights of Quality Assurance procedures are:

• Engineering tasks are undertaken only by fully qualified and experienced Professional Engineers who are members or eligible for membership of the Institution of Engineers, Australia.
• Customers are provided with a detailed formal quotation that forms the basis of each development project.
• Product development is controlled by a formal Product Specification, supported by hardware and firmware design manuals.
• Projects are controlled by a project Work Breakdown Structure and plan using PERT/GANT critical path management techniques.
• The level of formalisation of project management and reporting is tailored to suit the requirements and budgetary constraints of each customer.
• At each stage of the development process, designs are subject to thorough peer review and sign-off by a principal engineer.
• Design documentation is controlled by a formal numbering, revision control and storage system.
• Production documentation packages are maintained under a formal configuration control system using Engineering Change Notification (ECN) procedures.
• Design verification testing of designs is undertaken in accordance with a documented test plan agreed with the customer.
• Hardware and firmware/software designs are documented using formal design description documents.
• Machine-readable documents are maintained with on-site and off-site backups and a formal archiving procedure.
• Design control, traceability and documentation procedures in accordance with medical, aerospace and military requirements are applied where appropriate.